Services
Superior service is fundamental to the experience customers receive with all of Greenway’s health IT solutions. We employ a “total team” concept that includes members with clinical, financial, administrative and technical expertise.
For more information, see details on these teams:
Superior customer service is fundamental to the “Greenway experience” our customers have with our health IT solutions. Greenway’s customer support team provides a single source of contact for all hardware, software and clinical device support.
Greenway representatives are available all day, every day to address technical and customer service issues. Our customers cannot achieve their best efficiencies when they are frustrated or confused by technology. That is why our services teams, along with Greenway’s inherently intuitive integrated solution, ensure maximum use and uptime.
Greenway employs a “total team” concept founded on the idea that together, everyone achieves more. This approach is embodied by our service team which includes members with clinical, financial, administrative and technical expertise.
Greenway’s Client Services team serves as the linchpin for PrimeSuite customer success. Delivered by Client Services, Greenway deployment services are designed to bridge the gap between the idea of working with an integrated electronic health record and practice management solution to productive utilization of PrimeSuite in practice. Deployment services include the project management and implementation activities required to integrate the Greenway solution into your workflows. Staffed with project managers, training specialists, field engineers and migration specialists, Greenway’s Client Services team works with your practice’s employees to complete the tasks required for successful deployment and integration of your PrimeSuite. This includes:
- Project planning and preparation (understanding the workflow and culture of your practice)
- Information systems deployment (hardware and networking infrastructure)
- Practice data migration (converting legacy data into PrimeSuite)
- Training
- Go-live (live operations with PrimeSuite)
- Follow-Up (payment posting, month-end procedures, custom reports, other advanced functionality)
- Documentation preparation and clinician workflows
- Advanced clinician workflows
- Chart-to-billing and electronic interfacing workflows
- Transition to Customer Support
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Certified care providers, practice administrators and other healthcare professionals are involved in the design, development, deployment and support of all Greenway solutions. This ensures workflow, usability and functionality meet the needs of clinics, hospitals and health organizations. We make experience with patient care and clinical environments a priority when hiring people to realize and support our solutions. In addition, our solutions are fully designed, developed and supported in America.
Greenway’s Customer Support services preserve and extend your investment in the Integrated Physician's Infrastructure through ongoing customer care. Delivered by our Customer Support team, Greenway support services assume responsibility for customer satisfaction upon your practice’s successful transition to PrimeSuite. While advocating your practice’s needs to other Greenway departments, these professionals also handle all aspects of support requests through our national call center.
In addition, the support team oversees electronic delivery of upgrades directly onto your PrimeSuite server when scheduled. To address the broad array of expertise required to underwrite your continued success with PrimeSuite, the Customer Support team has four main focus areas for customer care:
- Practice Management
- Clinical Support
- Electronic Data Interchange (EDI)
- Technical Support
These Customer Support focus areas are staffed with professionals of varied backgrounds that include Microsoft Certified Professionals (MCP), Microsoft Certified Systems Engineers (MCSE), transcriptionists, nurses, insurance carriers, practice, and software support experts. Greenway understands the importance of representation in all these areas to ensure our staff offers superior support of PrimeSuite and Greenway’s other solutions as they are implemented in your practice.
Greenway is consistently the highest-ranked Ambulatory EHR company in our focus Market Segment in the KLAS® survey. The award is based on criteria reported by actual users in 40 categories. KLAS helps healthcare providers make informed technology decisions by offering accurate, honest and impartial vendor performance information.
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PrimeTraining helps to ensure the success of your investment in PrimeSuite. With multiple training courses offered for our EHR solution and our practice management solution customers, Greenway’s Training team maintains a regular schedule of PrimeTraining classes, including Free Fridays – web-based courses on the most popular curriculum offered at no charge each week.
Classes are conducted at the Greenway Training Center (GTC) in Carrollton, Georgia, or via instructor-led distance learning (online), depending on the course. Additionally, custom rate training can be delivered at the client’s site to meet special client requirements. Greenway also offers regional training opportunities.
PrimeTraining course descriptions, class schedules and enrollment forms are available on WebCT at http://webct.greenwaymedical.com. The Practice Management curriculum targets practice administration professionals and offers PrimeTraining for administrators, supervisory personnel, billing managers, managing physicians, and application system administrators. Primarily focused on the clinical staff, the Electronic Health Record curriculum provides PrimeTraining solutions for physicians, providers, nurses, clinicians, technicians, medical assistants, medical records, charge entry and check-out personnel, clinical administrators, application super users, administrators, office managers and billing managers.
The training team is also offering Regional Training Conferences for your convenience. Register now or find out more at www.GMTPrimeTraining.com.
For more information, please contact the Training Team.
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