PrimePatient

Our secure patient web portal enhances physician-patient relationships and offers self-service options in place of an office visit or phone call. Service highlights include appointment scheduling, preregistration, refill requests and bill pay.

PrimePatient is Greenway’s secure patient web portal that enhances the physician-patient relationship and offers self-service administrative and clinical care options in place of an office visit or phone call. The goal – happier, healthier patients and improved office efficiencies. Services available include:

• Personal Health Record
• Appointment scheduling
• Preregistration
• Patient history interviews
• Patient-initiated refill requests
• Patient education
• Secure, patient-clinician messaging
• Electronic bill pay

PrimePatient features include:

• Highly secure and confidential user accounts
• Secure outbound messaging
• Demographics, insurance and employer updates
• Custom health history forms
• Appointment requests and reminders
• Prescription renewal requests
• Online consults and nonurgent medical questions
• Online bill payment
• Referral management
• Website development with content management
• Test and lab alerts
• Patient education
• Patient kiosks for in-office use

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Workflow-Centric Approach Improves Efficiencies

PrimePatient enhances the physician practice’s workflow by allowing patients to enter their data and communicate directly with physicians and practice staff. This open communication can positively impact patient health management, create happier, healthier patients and improve provider-patient relationships.

Patients can create and maintain a personal health record (PHR) in PrimePatient.  A PHR is typically a health record created and maintained by an individual regarding his or her own condition.  It provides a complete, accurate summary of current health, chronic problems and medical history. PrimePatient offers your patients the tools to initiate and maintain their PHR.

Patients can initiate appointment requests, submit their reason for the visit and request a provider, day and time. This allows efficient, phone-free review and scheduling by office staff with a confirmation email back to the patient.

Prior to their scheduled appointment, patients can complete registration and health history forms customized to record present illness information, family, social and medical histories and other pertinent information. This data can be ready for clinical use when the patient arrives, making the appointment more efficient, and enhancing physician-patient communication.

Emails can also alert patients when lab and test results are available. Physicians can interpret the results, add clinician comments and communicate with the patient all through the web portal. This again enhances physician-patient relationships and office efficiencies.

PrimePatient allows patients to request prescription refills and communicate problems or issues with current medications. Providers then review the requests and take appropriate action based on the patient’s comments and their PrimeSuite medical profile.

PrimePatient allows users to offer a library of detailed educational handouts and videos to help patients understand their illnesses and medications and better manage their health.

PrimePatient facilitates increased revenue generation opportunities by supporting the ability to charge for electronic prescription refill processing and electronic consultations. In addition, your customized web portal increases marketing and advertising exposure to all potential patients.

PrimePatient’s comprehensive offerings leverage Greenway’s strategic partnership with Medfusion. Medfusion is an award-winning industry leader in providing robust and proven platforms for physician web sites and secure portals. Medfusion has national endorsements and partnerships with the American Academy of Family Physicians (AAFP) and Medical Group Management Association (MGMA) and works with practices throughout the country.

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Supports HHS “Personalize Care” Goal

PrimePatient supports the national health IT objectives of the United States Department of Health and Human Services (HHS) Framework for Strategic Action: The Decade of Health Information Technology by meeting the “Personalize Care” goal:

• Encourage use of personal health records (PHRs)
• Enhance informed consumer choice
• Promote use of telehealth system

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Greenway’s Integrated Physician’s Infrastructure is a single database, fully integrated EHR solution that combines all elements required to support your business as it moves from a paper to a digital environment. Greenway’s health IT solution offers a seamless transition from the chaos of reduced, hands-on time with patients, consumer-driven requirements, the need for profitability and ever-increasing regulatory demands.

PrimeSuite is the centerpiece of the Greenway Physician’s Infrastructure, providing complete EHR, practice management, including accont management, registration and scheduling, and interoperability through the electronic exchange of:

• Prescriptions
• Orders and results
• Claims and other transactions

PrimeSuite uses a single database to support two primary applications – PrimeChart is our EHR and PrimePractice is our practice management solution.

The Physician’s Infrastructure allows PrimeSuite customers to easily incorporate electronic modules that combine for a tailored, robust solution.

PrimePatient supports the adoption of a personal health record (PHR) and facilitates patient-initiated electronic scheduling, pre-registration and prescription refills. It enables secure messaging between patients and their care providers, on-line bill pay and assists with patient education.

PrimeExchange facilitates electronic communication throughout the entire healthcare community. This includes transmissions between your practice, other practices, labs, hospital information systems, health organizations and other health stakeholders.

PrimeResearch enables customers to create better outcomes reporting as well as participate in clinical trials, evidence-based medicine projects and Centers for Disease Control (CDC) public service alerts.

PrimeMobile uses hand-held devices to give physicians anytime, anywhere access to PrimeSuite data such as schedules, rounds and patient information, as well as charge capture – all with the touch of an icon.

PrimeARM is an advanced revenue cycle management (RCM) service that helps physician practices reach their financial objectives by streamlining the collection, utilization and delivery of critical patient and claims information.

Physician's Infrastructure Supports HHS Framework

Greenway’s Physician’s Infrastructure supports the national health information technology objectives of the United States Department of Health and Human Services (HHS) Framework for Strategic Action: The Decade of Health Information Technology.

PrimeSuite meets the framework’s “Inform Clinical Practice” goals:

• Incentivize EHR adoption
• Reduce risk of EHR investment
• Promote EHR diffusion in rural and underserved areas

PrimePatient meets “Personalize Care” goals:

• Encourage use of personal health records (PHRs)
• Enhance informed consumer choice
• Promote use of telehealth system

PrimeExchange meets “Interconnect Clinicians” goals:

• Foster regional collaborations
• Develop a national health information network
• Coordinate federal health information systems

PrimeResearch meets “Improve Population Health” goals:

• Unify public health surveillance architectures
• Streamline quality and health status monitoring
• Accelerate research and dissemination of evidence