PrimeARM

Our revenue cycle management (RCM) service helps your practice reach financial objectives by streamlining the collection, use and delivery of patient and claims information. We help improve profitability and productivity while reducing costs and overhead.

PrimeARM, Greenway’s advanced revenue cycle management (RCM) service, helps your practice reach financial objectives by streamlining the collection, utilization and delivery of critical patient and claims information. The PrimeARM team’s extensive industry knowledge and intimate understanding of PrimeSuite help you improve your bottom line by significantly reducing administrative costs and overhead.

Greenway understands that improving the profitability and productivity while reducing costs and overhead makes a healthy business. The PrimeARM service utilizes Greenway's practice management and electronic health care solution, PrimeSuite, which was designed with direct input from practice administrators and the physicians they serve.

RCM involves evaluating the performance of revenue cycle systems and processes and how they can be adapted to improve cash flow. The PrimeARM service not only handles immediate RCM needs, it helps customers better understand the components of the revenue cycle, how best to benchmark performance using PrimeSuite reporting and how to use the tools at your command to improve cash flow.

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Flexible Service Contracts Available

All PrimeARM services can be engaged for long-term contracts or you may select appropriate services to fill specific needs for periods as short as 30 days to assist your organization is in resolving limited staffing problems. Depending on the services you require, fees may be based on a percentage of collections or a flat fee may apply. Contact us for a quote tailored to your needs.

Our Unique Weekly Call Strategy

With your service, Greenway implements a unique and proactive approach to practice management through weekly scheduled calls between each RCM customer and their assigned Greenway business office expert. Each customer is assigned a PrimeARM representative who becomes part of the customer’s RCM team and is intimately knowledgeable of the customer’s business practices, problems and workflow.

PrimeARM representatives share a weekly status recap, review workflow issues, provide ongoing training, best practices and other tips to continue improvements. During each week’s call, the customer and Greenway team discuss the overall health of the practice, industry trends, strategy, benchmarks and other RCM opportunities.

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Insurance Accounts Receivable Management Services

PrimeARM helps practices manage their business health, including insurance accounts receivable management services. Daily evaluation and submission of claims will reduce the amount more than 90 days past due. Claims review and validation of acceptance will also increase the percentage of clean claims being submitted. PrimeARM services include:

• Submit electronic and/or paper claims to government and commercial companies, either direct or via clearinghouse
• Accept and verify claims
• Review and follow up on outstanding claims

Patient Accounts Receivable Management Services

Daily evaluation of outstanding patient accounts will reduce the amount more than 90 days past due. This review will also assist in losses associated with bad debt accounts. PrimeARM services include:

• Review and submit patient statements weekly
• Produce and submit collection letters to all appropriate patients
• Field all incoming calls regarding patient accounts

Charge Posting Services

Daily evaluation and posting of charges by a dedicated charge entry clerk outside of the practice will provide cleaner claims due to less "in-office" distractions, as well as reduce office overhead expenses and/or allow for reallocation of office resources. PrimeARM services include:

• Review charges for Correct Coding Initiative (CCI) compliance
• Enter all fee tickets for office, inpatient and outpatient services

Payment Posting Services

Daily evaluation and posting of insurance and patient payments by a dedicated payment poster outside of the practice will provide cleaner account histories, more prompt denial follow-up and tracking of trends. PrimeARM services include:

• Review and post of all insurance remittances
• Review and post of all patient payments

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Greenway’s Integrated Physician’s Infrastructure is a single database, fully integrated EHR solution that combines all elements required to support your business as it moves from a paper to a digital environment. Greenway’s health IT solution offers a seamless transition from the chaos of reduced, hands-on time with patients, consumer-driven requirements, the need for profitability and ever-increasing regulatory demands.

PrimeSuite is the centerpiece of the Greenway Physician’s Infrastructure, providing complete EHR, practice management, including accont management, registration and scheduling, and interoperability through the electronic exchange of:

• Prescriptions
• Orders and results
• Claims and other transactions

PrimeSuite uses a single database to support two primary applications – PrimeChart is our EHR and PrimePractice is our practice management solution.

The Physician’s Infrastructure allows PrimeSuite customers to easily incorporate electronic modules that combine for a tailored, robust solution.

PrimePatient supports the adoption of a personal health record (PHR) and facilitates patient-initiated electronic scheduling, pre-registration and prescription refills. It enables secure messaging between patients and their care providers, on-line bill pay and assists with patient education.

PrimeExchange facilitates electronic communication throughout the entire healthcare community. This includes transmissions between your practice, other practices, labs, hospital information systems, health organizations and other health stakeholders.

PrimeResearch enables customers to create better outcomes reporting as well as participate in clinical trials, evidence-based medicine projects and Centers for Disease Control (CDC) public service alerts.

PrimeMobile uses hand-held devices to give physicians anytime, anywhere access to PrimeSuite data such as schedules, rounds and patient information, as well as charge capture – all with the touch of an icon.

PrimeARM is an advanced revenue cycle management (RCM) service that helps physician practices reach their financial objectives by streamlining the collection, utilization and delivery of critical patient and claims information.

Physician's Infrastructure Supports HHS Framework

Greenway’s Physician’s Infrastructure supports the national health information technology objectives of the United States Department of Health and Human Services (HHS) Framework for Strategic Action: The Decade of Health Information Technology.

PrimeSuite meets the framework’s “Inform Clinical Practice” goals:

• Incentivize EHR adoption
• Reduce risk of EHR investment
• Promote EHR diffusion in rural and underserved areas

PrimePatient meets “Personalize Care” goals:

• Encourage use of personal health records (PHRs)
• Enhance informed consumer choice
• Promote use of telehealth system

PrimeExchange meets “Interconnect Clinicians” goals:

• Foster regional collaborations
• Develop a national health information network
• Coordinate federal health information systems

PrimeResearch meets “Improve Population Health” goals:

• Unify public health surveillance architectures
• Streamline quality and health status monitoring
• Accelerate research and dissemination of evidence