Certified care providers, practice administrators and other healthcare professionals are involved in the design, development, deployment and support of all Greenway solutions. This ensures workflow, usability and functionality meet the needs of clinics, hospitals and health organizations. We make experience with patient care and clinical environments a priority when hiring people to realize and support our solutions. In addition, our solutions are fully designed, developed and supported in America.
Greenway’s Customer Support services preserve and extend your investment in the Integrated Physician's Infrastructure through ongoing customer care. Delivered by our Customer Support team, Greenway support services assume responsibility for customer satisfaction upon your practice’s successful transition to PrimeSuite. While advocating your practice’s needs to other Greenway departments, these professionals also handle all aspects of support requests through our national call center.
In addition, the support team oversees electronic delivery of upgrades directly onto your PrimeSuite server when scheduled. To address the broad array of expertise required to underwrite your continued success with PrimeSuite, the Customer Support team has four main focus areas for customer care:
Practice Management
Clinical Support
Electronic Data Interchange (EDI)
Technical Support
These Customer Support focus areas are staffed with professionals of varied backgrounds that include Microsoft Certified Professionals (MCP), Microsoft Certified Systems Engineers (MCSE), transcriptionists, nurses, insurance carriers, practice, and software support experts. Greenway understands the importance of representation in all these areas to ensure our staff offers superior support of PrimeSuite and Greenway’s other solutions as they are implemented in your practice.
Greenway is consistently the highest-ranked Ambulatory EHR company in our focus Market Segment in the KLAS® survey. In 2009, Greenway earned three “Best in KLAS” awards for PrimeSuite in the annual 2009 Top 20 Best in KLAS Awards report*. These awards are based on information gathered by physicians, nurses and other healthcare professionals that utilize and rely on the technology on a day-to-day basis.
KLAS helps healthcare providers make informed technology decisions by offering accurate, honest and impartial vendor performance information (http://www.KLASresearch.com).
*Ambulatory EMR 2-5, Ambulatory EMR 6-25, Practice Management 6-25
Greenway has developed market-leading electronic health record software and services that integrate practice management and interoperability functionality.
