Client Services

Greenway’s Client Services team serves as the linchpin for PrimeSuite customer success. Delivered by Client Services, Greenway deployment services are designed to bridge the gap between the idea of working with an integrated electronic health record and practice management solution to productive utilization of PrimeSuite in practice.

Deployment services include the project management and implementation activities required to integrate the Greenway solution into your workflows. Staffed with project managers, training specialists, field engineers and migration specialists, Greenway’s Client Services team works with your practice’s employees to complete the tasks required for successful deployment and integration of your PrimeSuite. This includes:

• Project planning and preparation (understanding the workflow and culture of your practice)
• Information systems deployment (hardware and networking infrastructure)
• Practice data migration (converting legacy data into PrimeSuite)
• Training
• Go-live (live operations with PrimeSuite)
• Follow-Up (payment posting, month-end procedures, custom reports, other advanced functionality)
• Documentation preparation and clinician workflows
• Advanced clinician workflows
• Chart-to-billing and electronic interfacing workflows
• Transition to Customer Support