Greenway’s Client Services team serves as the linchpin for PrimeSUITE customer success. Delivered by Client Services, our deployment services are designed to bridge the gap between the idea of working with an integrated electronic health record, practice management and interoperability solution to productive utilization of PrimeSUITE throughout a healthcare organization to optimize operations and outcomes.
- Empower customers through our software and services by providing timely and effective health information technology training and implementation solutions.
- Lay the foundation for a successful and optimized medical practice, clinic or health system, leading to sustainable, optimized outcomes and long-term success
Who comprises the Customer Success team?
Greenway’s Customer Success team consists of well-trained and qualified members experienced in RN, LVN, practice management, certified coding, consulting, HIPAA compliance, project management and PMI certification, among others. These individuals work together along with dedicated members of your organization to help ensure the success of your advanced HIT implementation.
Greenway success plans
These implementation plans are tailored with your success in mind. You can choose the best option that best fits your organization. As you make the choice, remember that your success will be only as good as your investment in the implementation and training of your team.
Meaningful use: This plan — backed by the Greenway Guarantee — will prepare your practice to fulfill the functionality and reporting criteria necessary to achieve federal EHR meaningful use incentive payments. The plan provides an overview and detailed analyses of EHR and practice management workflows, as well as Greenway’s ONC-ACB 2011/2012 Complete EHR certification level which, when combined, help ensure successful attainment of the maximum ARRA-certified EHR adoption incentive funds.
CORE/PLUS: The CORE/PLUS plan offers basic functionality training that enables customers to independently leverage an array of helpful resources including eLearning tools, documentation and videos to prepare for PrimeSUITE® implementation. With CORE/PLUS, all project management hours are delivered remotely. The PLUS option gives customers the opportunity to purchase additional training as they deem appropriate for their organization.
PrimeSUITE in the cloud: Our flexible PrimeSUITE solution can be provided either on your premises in your own data center, or remotely through a third-party provider or using the latest web-based “cloud” technology. While each plan delivers the same PrimeSUITE solution and functionality, the implementation plan for receiving our solution through the cloud understandably varies from installing the solution on-site. Similar to the CORE/PLUS plan, customers implementing our cloud-based service solution can independently utilize our eLearning tools, documentation and videos to prepare for the implementation.
Greenway success team
Each customer is assigned a team that will manage and work with them closely to help ensure the success of their PrimeSUITE implementation and Greenway experience. This team will consist of the following well-qualified resources:
- Implementation Manager
- Implementation Specialist
- Expert Trainers
- Solution Services Specialist
- Data Migration Engineer
- Field Engineer
Greenway implementation success process
- Client Services kickoff event — Project initiation to prepare for the implementation
- Workflow analysis/in-depth analysis (IDA) of practice management and clinical workflows
- Building of a software server specific to the practice
- Practice Management implementation, training and go-live
- Clinical implementation, training & go-live
- Solution services
- PrimePATIENT® implementation
- Pre-deployment build-out programs
- Post-deployment monitoring
- Practice management
- Meaningful use monitoring
Greenway distance learning success options
- Customized remote training
- eLearning solution
- Online courses
- Free Friday sessions
- Greenway University
- Certified User classes for practice management and clinical participants at Greenway corporate headquarters in Carrollton, GA
A continued focus on award-winning customer service
In 2011, Greenway earned our latest two “Best in KLAS” awards for PrimeSUITE, our integrated electronic health record (EHR) and practice management solution, in the annual 2011 Top 20 Best in KLAS Awards: Software & Professional Services report.
This brings Greenway’s total number of Best in KLAS recognitions to an industry-leading 13 awards — seven for our ambulatory EHR/EMR and six for our integrated practice management solution, for various ranges of practice sizes. In addition, we continue to receive many other KLAS rankings among the top tier of recognitions.
KLAS Enterprises, LLC is an independent industry research firm that helps healthcare providers make informed technology decisions by offering accurate, honest and impartial vendor performance information. KLAS awards are based on data gathered from physicians, nurses, administrative professionals and other members of the healthcare team who utilize and rely on information technology from various companies on a day-to-day basis.
Greenway’s consistent recognition from our customers participating in the extensive KLAS customer-satisfaction surveys illustrates our continued commitment to product excellence and superior customer service. The Greenway team takes KLAS recognitions extremely seriously and is proud of our accomplishments and awards. We believe so strongly in the KLAS process that we mirror KLAS’ methodology in our internal reviews for feedback about development, usability, workflow, functionality and peer-to-peer sharing.