Our Experience
Greenway genuinely wants to know "What is your experience?" It's a question we constantly ask of our customers, our partners and ourselves.
Greenway's teams are comprised of physicians, nurses, clinicians, practice administrators, hospital executives, business leaders, industry experts, government advocates and community leaders.
Our senior management leaders were directly involved with the birth of healthcare IT industry, and continue to advocate for adoption of healthcare IT, including changes in legislation, standards and certifications. Many members of our management team have been at Greenway since the company's inception in 1998.
It is the combination of all of our experiences that ensure Greenway continues to develop and deliver industry leading software and on-demand services that are used in physician practices, hospitals, integrated delivery networks (IDNs), regional health information organizations (RHIOs) and independent practice associations (IPAs) across the country. Our collective internal experience and the user experiences of our customers are fundamentally connected. It is this broad knowledge base that helps us develop solutions, increase care quality, enhance patient satisfaction and facilitate adherence to compliance guidelines – all while maximizing profitability and ensuring results for customers.
Greenway continues its history of creating an award-winning, interoperable and integrated electronic health record (EHR) solution because our inventors and investors are the same people who initially stated the need and demanded our solutions meet the requirements of practicing clinicians. These investors are Greenway employees and users today.
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Our Approach
The question "What is your experience?" is an interwoven part of our development cycle, the feedback loop with our customers and how we approach relationships with industry partners and healthcare IT advocates.
The answers we uncover guide our innovation, business strategies, partnerships and actions. It helps to level-set expectations and give proper focus to innovation and change.
We require that our solutions - workflow, usability and functionality – meet the needs of clinics, hospitals and health organizations. We are able to do that because certified care providers and practice administrators are involved in design, development, deployment and support at Greenway. We make experience with patient care and clinical environments a priority when hiring people to realize and support our solutions. In addition, our solutions are fully designed, developed and supported in America.
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Our Commitment
Greenway is committed to ensuring customers always have state-of-the-art healthcare IT solutions. PrimeSuite 2008 was one of the first EHRs to be certified for its functionality, interoperability and security by CCHIT® based on 08 Ambulatory EHR Certification requirements in 2008.
Greenway earned three “Best in KLAS” awards for PrimeSuite, our integrated electronic health record (EHR) and practice management solution, in the annual 2009 Top 20 Best in KLAS Awards report. For the third consecutive year, PrimeSuite received the Best in KLAS award in the ambulatory EMR category for practices having between six and 25 physicians. Additionally, PrimeSuite received the Best in KLAS award in the ambulatory EMR category as the top rated EMR for practices having between two and five physicians. In the practice management category, PrimeSuite received a Best in KLAS award for practices having between six and 25 physicians. These awards are based on information gathered by physicians, nurses and other healthcare professionals that utilize and rely on the technology on a day-to-day basis. Greenway's consistent recognition from KLAS for the past five years illustrates our commitment to product excellence and superior customer service. KLAS (www.KLASresearch.com) helps healthcare providers make informed technology decisions by offering accurate, honest and impartial vendor performance information.
Greenway takes KLAS recognitions extremely seriously and is proud of our accomplishments and awards. We believe so strongly in the KLAS process that we mirror our internal reviews for feedback about development, usability, workflow, functionality and peer-to-peer sharing after KLAS.
Each year since 2003, Greenway annually hosts a PrimeLeader User Group Conference that includes specialty-specific user roundtables. The purpose is to allow Greenway users to meet in various formal and informal settings to discuss their experience, questions, ideas, solutions, requests and impressions. Greenway collects valuable feedback from users and industry leaders that help to shape our own innovation and user experience. Since 2004, attendance has continued to double each year with more than 1,000 attendees in 2009.
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Annual feedback, however, is simply not enough. Greenway conducts weekly KLAS-style meetings and holds monthly Platinum User Council calls. Each provides a process for important feedback that is factored into our development, service, sales and training. Our regional training conferences, held through the US, enable one-on-one training opportunities as well as deployment training and ongoing support. This is in addition to our support call center is which offers around-the-clock service to Greenway customers.
Each month, members of Greenway's senior management team go on tour to ask, "What is your experience?" They collect first-hand accounts of user experiences, ideas and feedback that are immediately shared with our development, support and management teams. This is another way blending our experience with our users' experience fosters innovation and improvement. Greenway welcomes all experiences and our Platinum User Council, a group of experienced physician- and practice administrator-users dedicated to improving our solutions, pushes us to excellence by continuously prompting us to meet the needs of their business.
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Our Growth
Building on a foundation of experience, Greenway has seen substantial corporate growth since 1998, but our internal analysis and attention to detail allows us to grow intelligently.
Greenway has a sustained a 35% annual revenue growth rate since June 2004. We reported a 33% net growth rate for FY 2007 and expect the rate to rise 25% in FY 2008. Also, to date, Greenway has invested more than $85 million in creating and innovating its award-winning EHR solution. Greenway currently serves more than 18,000 customers nationwide, in 30 specialties and subspecialties through its integrated EHR solution at the point of care. Our solutions help users optimize clinical, financial and administrative processes.
Nationally, more than 250 people work at Greenway and more than half of our employees are directly focused on research and development, solution deployment and customer support. Growing smart includes the addition of a new 20,000 square foot building adjacent to our current corporate headquarters including a state-of-the-art support call center, enhanced network operations center and expanded research and development space, as well as staffing for continued quality research, development and support.
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Various business organizations have
recognized Greenway's strong growth.
2007 Deloitte Georgia Technology Fast 50 (ranked 3)
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