Our Experience
Greenway genuinely wants to know "What is your experience?” It’s a question we constantly ask of our customers, our partners and ourselves.
Greenway’s teams are comprised of physicians, nurses, clinicians, practice administrators, hospital executives, business leaders, industry experts, government advocates and community leaders.
Our senior management leaders were directly involved with the birth of healthcare IT industry, and continue to advocate for adoption of healthcare IT, including changes in legislation, standards and certifications. Many members of our management team have been at Greenway since the company's inception in 1998.
Together, our experience ensures that we continually develop and deliver industry leading solutions and on-demand services that are used in physician practices, hospitals, IDNs, RECs, HIEs, and IPAs, and enables the strategies of ACOs and PCMHs for tomorrow. Our collective internal experience and the user experiences of our customers are fundamentally connected. It is this broad knowledge base that helps us develop solutions, increase care quality, enhance patient satisfaction and facilitate adherence to compliance guidelines – all while maximizing profitability and ensuring results for customers.
Greenway continues its history of creating an award-winning, interoperable and integrated electronic health record (EHR) solution because our inventors and investors are the same people who initially stated the need and demanded our solutions meet the requirements of practicing clinicians. These investors are Greenway employees and users today.
Our Approach
The question "What is your experience?” is an interwoven part of our development cycle, the feedback loop with our customers and how we approach relationships with industry partners and healthcare IT advocates.
The answers we uncover guide our innovation, business strategies, partnerships and actions. It helps to level-set expectations and give proper focus to innovation and change.
We require that our solutions — workflow, usability and functionality — meet the needs of clinics, hospitals and health organizations. We are able to do that because certified care providers and practice administrators are involved in design, development, deployment and support at Greenway. We make experience with patient care and clinical environments a priority when hiring people to realize and support our solutions. In addition, our solutions are fully designed, developed and supported in America.
Our Commitment
Greenway is committed to ensuring customers always have state-of-the-art healthcare IT solutions.PrimeSUITE 2011 is 2011/2012 compliant and was certified as a Complete EHR by the Certification Commission for Health Information Technology (CCHIT®), an ONC-ATCB, in accordance with the applicable eligible provider certification criteria adopted by the Secretary of Health and Human Services. The 2011/2012 criteria supports the Stage 1 meaningful use measures required to qualify eligible providers and hospitals for funding under the American Recovery and Reinvestment Act (ARRA). In conjunction with our Meaningful Use Dashboard providing a checklist of reporting compliance on a daily basis, and our series of national training sessions on Stage 1 measurements, Greenway customers have a complete set of solutions to achieve certified EHR incentives capture.
Greenway earned two "Best in KLAS” awards for PrimeSUITE, our integrated electronic health record (EHR) and practice management solution, in the 2011 "Best in KLAS Awards” in the practice management category (physician practices 1-10 and 11-75 provider size). For the fourth consecutive year, PrimeSUITE received the Best in KLAS award in the practice management category. These awards are based on information gathered by physicians, nurses and other healthcare professionals that utilize and rely on the technology on a day-to-day basis. Greenway’s consistent recognition from KLAS totals 13 awards in ambulatory EHR and practice management since 2004, including five consecutive awards in ambulatory EHR from 2006 to 2010, illustrating our commitment to solution excellence and superior customer service. KLAS (http://www.klasresearch.com) helps healthcare providers make informed technology decisions by offering accurate, honest and impartial vendor performance information.
Greenway takes KLAS recognitions extremely seriously and is proud of our accomplishments and awards. We believe so strongly in the KLAS process that we mirror our internal reviews for feedback about development, usability, workflow, functionality and peer-to-peer sharing after KLAS.
Each year since 2003, Greenway annually hosts a PrimeLEADER User Group Conference that includes specialty-specific user roundtables. The purpose is to allow Greenway users to meet in various formal and informal settings to discuss their experience, questions, ideas, solutions, requests and impressions. Greenway collects valuable feedback from users and industry leaders that help to shape our own innovation and user experience. Since 2004, attendance has continued to increase each year with more than 1,200 attendees in 2010.
Annual feedback, however, is simply not enough. Greenway conducts weekly KLAS-style meetings and holds monthly Platinum User Council calls. Each provides a process for important feedback that is factored into our development, service, sales and training. Our regional training conferences, held through the US, enable one-on-one training opportunities as well as deployment training and ongoing support. This is in addition to our support call center is which offers around-the-clock service to Greenway customers.
Each month, members of Greenway’s senior management team go on tour to ask, "What is your experience?” They collect first-hand accounts of user experiences, ideas and feedback that are immediately shared with our development, support and management teams. This is another way blending our experience with our users’ experience fosters innovation and improvement. Greenway welcomes all experiences and our Platinum User Council, a group of experienced physician- and practice administrator-users dedicated to improving our solutions, pushes us to excellence by continuously prompting us to meet the needs of their business.